Leveraging Call Centre Recording to Increase Sales for AAA AUTO

Under NDA?
no = Public
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Business value

Improved propensity model allows allocating operators effectively on high potential customers, Profit per Customer in the top 20 % of customer base was increased by 29 %

Case study
Client

AAA AUTO, one of the biggest used car dealerships in Central Europe

Contact person

Petr Dvorak

Ecosystem
Databricks
Industry
Retail
Picture
Portfolio
Vertical AI
Publicity
External
Solution
Digital Shopping Experience 360
TCV (M EURs)
Video
Year
2021
approved
geography
Czech Republic
image